Frequently Asked Questions

If your particular question isn't answered here, please Contact Us, and we'll get you an answer!

Voice over Internet Protocol (VoIP) is a methodology and group of technologies that enable voice and data transmission to travel over the Internet instead of over traditional copper phone lines, used by the telephone company.

“Cloud-based” means that the core technology infrastructure and network providing the business phone and fax services are located in multiple secure data centers around the globe and delivered to your business via the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.

IT Level 3 is a Miami, FL-based, privately-held, hosted VoIP services provider. We were founded with the goal of Empowering the Start-up’s and SMB’s with affordable, high quality, value added communication and collaboration services, because we were once in their shoes. We searched high and low for inexpensive tools that we could leverage to help propel our business, but those solutions usually broke the bank. We’re proud to offer such enterprise solutions for a fraction of the cost of the competition. With all the same features and benefits at a fractional cost, you can focus on building your business without losing focus and worrying about how you’re going to pay this months overhead.

Not at this time.

Analog telephones communicate over traditional copper wires while VoIP phones transfer information via the Internet.

The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.

In a nutshell, substantial cost savings! VoIP is much less expensive than traditional phone service, especially in cases of heavy long distance or international calling. It is also much more advanced than analog telephony with features such as voicemail-to-email, find-me/follow-me, simultaneous ring etc, and can all be managed from an online interface.

VoIP is a great way to reduce phone bills and to improve the professional appearance of a small office. With professional features such as a Virtual Receptionists, Dial-by-Name directory, Virtual Departments and Call Queuing etc, you will no longer appear to the public as a small business, but rather a large and professional organization.

Instead of having shared phone ‘lines’ like traditional phone systems, each phone is an extension within the phone system that also comes with its own direct phone number. New accounts can start as small as a single extension and grow indefinitely, since the system easily scales and conforms to your organizational needs.

IT Level 3 provides tremendous value by delivering an astounding set of features at the lowest cost, with superior customer service and reliability. Your business will benefit from services that are only accessible to Fortune 500 organizations.

Not at all. IT Level 3 understands that communication is the lifeblood of your business, so we take every precaution possible to ensure that your phone numbers are ported (transferred) from your current phone company.

Yes. Porting your toll free number(s) may take up to 20 business days, but will be completed without any interruption in service.

IT Level 3 will do its best to accommodate a number of your choosing, but this is not guaranteed. We have partnerships with several companies that can usually find solutions to vanity numbering requests.

Absolutely. You can take any phone number with you to a new provider should you choose to leave for any reason.

Yes. IT Level 3’s service allows you to forward calls to your mobile device or any other phone number, or set them to ring along with your desk phone, so you can be “in the office” even when you’re out!

Yes. You can record any greeting and upload it to your account as a .wav file at any time. We also offer professional recording services at a fraction of the cost. All we need is a transcript of the recording that you want spoken.

Yes. Every extension comes with 3-way calling included. A conference bridge for up to 30 callers is available as an add-on feature.

Absolutely! IT Level 3 is fully compliant with all 911 emergency service regulations and services.

DID stands for Direct Inward Dial and is a term used to describe a telephone number that can be used to route calls directly to an extension in a telephone system. Each extension comes with one DID. You may choose to distribute the number, or provide your company’s main number.

The popular Unlimited calling plan delivers flat rate VoIP pricing per extension for unlimited calling in the US and Canada. Metered extensions and international calling may incur per minute charges. All plans have taxes and mandatory regulatory fees.

IT Level 3 accepts major credit cards for all monthly services.

All services are completely month-to-month with no contracts or cancellation fees whatsoever.

All you need is a high speed internet connection and an IP phone. Our Communicator Soft Phone (a software program that emulates a telephone key pad) can also be used in conjunction with a headset and your computer. IT Level 3’s services are all cloud-based, so there’s nothing else to buy or setup.

That’s the idea. IT Level 3‘s services replace expensive and outdated phone system hardware and virtually eliminate CAPEX for new equipment.

Each active call requires approximately 64 kbps up/down of bandwidth from a DSL, Cable, T1, or Fiber broadband connection.

Virtually none. The IP phones are delivered preconfigured, fully provisioned, and ready to use – just plug into a high-speed Internet connection, and start calling.

We do offer equipment leasing programs. Please contact a sales representative for more details.

IT Level 3 supports both on-premise fax machines and paperless fax-to-email/email-to-fax solutions.

As a free optional install, IT Level 3 has developed a Communicator application that provides presence information, integration with your contacts, conference calling, and many other features, whether you use a PC, Mac, and even Linux. Use it to dial any of your contacts right from your desktop, or use your desktop as a phone.

We pride ourselves on being able to provide high quality, value added communication and collaboration services to start-ups and SMBs, because we were once in their shoes. We searched high and low for inexpensive tools that we could leverage to help propel our business, but those solutions usually broke the bank. We’re proud to offer such enterprise solutions for a fraction of the cost of the competition.

Residential VoIP providers offer simple inbound/outbound calling connectivity typically through the use of analog telephone adapters (ATAs). IT Level 3 provides business class phone service and functionality such as multiple extensions, a Virtual Receptionist, music on hold, call transfers etc.

We offer customer support between 9 AM and 6 PM EST Monday through Friday. All support personnel are highly trained professionals in our Miami, FL headquarters.