U.S. Small Business Phone System Support

Need support for your IT Level 3 small business phone system? You can either log into your account and submit a trouble ticket or call 305.767.4900

Have general questions about VoIP and our small business phone system services? Read through our frequently asked questions (FAQs) below.

If you prefer to call us directly, we’re always pleased to hear from you. You can reach us at 305.767.4900, M-F from 9:00 a.m. to 6:00 p.m. EST.

Download our Communicator softphone for Mac or Windows.

Answers To Frequently Asked Questions

Voice over Internet Protocol (VoIP) is a methodology and group of technologies that enable voice and data transmission over the Internet instead of traditional telephone company copper phone lines.

“Cloud-based” means that the phone and fax technology infrastructure and network are located in multiple secure data centers around the globe and delivered to your business via the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.

IT Level 3 is a Miami, FL-based, privately-held, hosted VoIP services provider. Our goal is to empower start-up’s and small-midsized businesses with affordable, high quality communication and collaboration services. We’re proud to offer enterprise solutions for a fraction of the cost of the competition. You can focus on building your business without worrying about paying for expensive overhead.

Not at this time.

Analog telephones communicate over traditional copper wires. VoIP phones transfer information via the Internet.

The same way you would with an ordinary telephone. The only difference is that you use an IP phone plugged into an Ethernet connection instead of a phone jack. The call is made digitally over the Internet.

Substantial cost savings! VoIP is much less expensive than traditional phone service, especially in cases of heavy long distance or international calling. It’s also much more advanced than analog telephony with features such as voicemail-to-email, find-me/follow-me, simultaneous ring, etc. It’s also simple to manage through an online interface.

VoIP is a great way to reduce phone bills and improve the professional appearance of a small office. With features such as a virtual receptionists, dial-by-name directory, virtual departments and call queuing, you’ll no longer appear to the public as a small business.

Instead of having shared phone ‘lines’ like traditional phone systems, each VoIP phone is an extension within the phone system and comes with its own direct phone number. New accounts can start with a couple of extensions and scale as your organization grows.

IT Level 3 provides tremendous value by delivering an astounding set of features at low cost, with superior customer service and reliability. Your business will get affordable access to services usually limited to Fortune 500 companies.

Not at all. We understand that communication is the lifeblood of your business. We take every precaution possible to ensure your phone numbers are ported (transferred) from your current phone company smoothly.

Yes. Porting your toll free number(s) may take up to 20 business days but will not cause any interruption in service.

We’ll do our best to accommodate your preferred number. We partner with several companies to help find solutions to vanity number requests.

Absolutely. You can take any phone number with you to a new provider should you choose to leave for any reason.

Yes. IT Level 3’s service allows you to forward calls to your mobile device or any other phone number, or set them to ring along with your desk phone. You can be “in the office” even when you’re out!

Yes. You can record any greeting and upload it to your account at any time. We also offer professional recording services at a fraction of the cost you’ll pay with most places. All we need is a transcript of the recording you want.

Yes. Every extension comes with three-way calling included. A conference bridge for up to 30 callers is available as an add-on feature.

Absolutely! IT Level 3 is fully compliant with 911 emergency service regulations and services.

DID stands for Direct Inward Dial and describes a telephone number that can be used to route calls directly to an extension in a telephone system. Each extension comes with one DID. You may choose to distribute the number or provide your company’s main number.

Our popular Business Unlimited Extension calling plan delivers flat rate VoIP pricing per extension for unlimited calling* in the US and Canada. Metered extensions and international calling may incur per minute charges. All plans are subject to taxes and mandatory regulatory fees.

IT Level 3 accepts major credit cards for all monthly services.

All services are month-to-month with no contracts or cancellation fees whatsoever.

All you need is a high-speed Internet connection and an IP phone. Our Communicator Softphone (a software program that emulates a telephone key pad) can be used with a headset and your computer instead of an IP phone. IT Level 3’s services are cloud-based, so there’s nothing else to buy or setup.

That’s the idea. IT Level 3‘s services replace expensive and outdated phone system hardware and virtually eliminate CAPEX for new equipment.

Each active call requires approximately 64 kbps up/down of bandwidth from a DSL, Cable, T1, or Fiber broadband connection.

Virtually none. The IP phones are delivered preconfigured, fully provisioned, and ready to use. Simply plug them into a high-speed Internet connection and start calling.

We do have equipment leasing programs. Please contact us for more details.

IT Level 3 supports both on-premise fax machines and paperless fax-to-email/email-to-fax solutions.

As a free optional install, IT Level 3 has developed a Communicator application that provides presence information, integration with your contacts, conference calling and many other features, whether you use a PC, Mac and even Linux. Use it to dial contacts from your desktop, or use your desktop as a phone.

We pride ourselves providing high quality, value added communication and collaboration services to start-ups and small-midsize businesses. We offer enterprise solutions for what is often a fraction of the cost of the competition.

Residential VoIP providers offer simple inbound/outbound calling connectivity typically through the use of analog telephone adapters (ATAs). IT Level 3 provides business class phone service and functionality such as multiple extensions, a virtual receptionist, music on hold, call transfers and more.

We offer customer support between 9:00 a.m. and 6:00 p.m. EST, Monday through Friday from our Miami, Florida headquarters. All our support personnel are highly trained professionals.